Sorry, but we are unable to accept bookings from All Male/All Female    Parties.   The Keys to the caravan are not usually available until 2.30 pm on the day of your arrival. Check-in is at East  Gate. Here you will be given the key to the caravan and passes into the complex. If you arrive early, you are welcome to use all the facilities on the Butlins complex until the caravan is ready for you.   In order that the caravan can be checked and made available for the next booking, we would kindly request that you vacate the caravan by 10 am on the day of departure.   The caravan will be checked and cleaned at the end of your stay. However, we would respectfully request that you leave the caravan in a reasonably clean and tidy condition.   The hirer is responsible for all members of the party and must make good any losses, breakages or damage to the caravan or its contents during their stay. We do request a holding fee of £50 with the exception of adult weekends where the holding fee is £75 which is refundable within 10 days of departure (subject to no damages, etc). and we reserve the right to deduct the cost of any loss, damage, excessive cleaning, etc, at our discretion. In the unlikely event of any loss or damage found upon your arrival, this should be reported immediately by telephoning 01985 300325 or 07775 861321   Towels and bed linen are not provided. We will provide pillows and duvets, but not sheets, duvet covers, pillow cases, towels or tea towels.   Should you book your holiday 6 weeks or less before the start date, the full amount will be due.   Butlins is a family holiday park and anyone whose unreasonable conduct causes a nuisance may be asked to leave, forfeiting the rest of their holiday.We reserve the right to re-let the caravan if the final balance is not received by the due date confirmed.   The price of your holiday includes passes into the Butlins complex (with the exception of the Spring Harvest and Elim Events). Details of how to collect the passes and caravan keys will be sent to you upon receipt of the full holiday amount.   If you should lose the keys, a charge of £50 will be made to replace the caravan lock and keys   Any changes to the advertised entertainment or facilities, on the resort, are beyond our control, and we cannot accept any responsibility for this.   Should your accommodation become unavailable due to circumstances beyond our control, and we are unable to find comparative accommodation for you, a full refund will be given.   We cannot accept liability for the loss or damage of any personal items. We recommend that you purchase some form of holiday insurance if you require it, as there is no insurance included in the price of your holiday. SMOKING OR PETS ARE NOT PERMITTED IN THE CARAVAN. IF THIS RULE IS NOT ADHERED TO, YOU WILL BE ASKED TO VACATE THE CARAVAN WITH NO REFUND ON ANY UNUSED HOLIDAY